Performance Management

We have an established methodologies laid down to maintain the quality of our staff. This begins with a very streamlined recruitment process for our staff, followed by a well conceptualized performance appraisal system with continuous feedback in the form of shore and onboard evaluations.

We are strongly committed to providing long-term career prospects and reward employees with good consistent performance.

Technical Management

Crew Management

Our sea-staff’s welfare is the primary consideration for us. In order to maintain a work-life balance while onboard , we have taken numerous welfare initiatives which include but not limited to

To improve the physical wellbeing of our staff, we have formulated the EWWP (Employee Workplace Wellness Program) which looks into the physical as well as nutritional aspects of service on board. It provides steps towards maintaining a healthier lifestyle while on board, while providing regular guidance to the staff.

Family Welfare

Numerous initiatives have been undertaken for promoting closer co-operation between not only the seastaff but also their families. As a part of our continuous drive to improve staff welfare, we have established the Family cells in our offices in Singapore, India and Philippines. The family cell consists of staff in the Personnel department with added responsibilities as required by this initiative. The family cells have the following responsibilities:

• Assisting the family of our sea staff while the staff is onboard (upon request)
• Assisting in the family joining vessel (for officer’s families as eligible)
• Following up with the family of the ratings on receipt of their monthly allotment
• Arranging for family functions and events during Officers’ seminars
• Assist in communication between the sea staff and his / her family
• Inviting write-in of articles and news coverage of important family events for our sea staff (marriage, 25th marriage anniversary, children’s achievements etc.) in our in-house magazine
• Assisting through our travel agents on the sea staff vacation plans as requested
• Any request for financial assistance in emergency, or any other emergency where assistance is required.

We believe that the concept of Family Cell is a step further in the direction of caring for our employees.

Staff Feedback

As a key tool towards improvement of our operations, we strongly believe in an open two way communication model. To keep the channels of communication open, we engage in the following activities

• Staff forums
• Fleet wide surveys
• Frequent calls to vessels
• Meetings with officers during courses and seminars
• Annual Office & Vessel visits
• Feedback received from FQMs (Fleet Quality Managers)